Bulky Rubbish Collection

We have changed the way you can access bulky rubbish collection services by launching a one-year trial for a pre-book collection service. This service is available to residents who receive a two or three bin kerbside collection. Each eligible household can book one collection per financial year at a time convenient to them. Residents can make a booking online, by phone, or by visiting one of the Council’s Customer Experience Centres. Create an account if you haven't already, then log into My DRC Waste portal to pre-book your service.

Register as a New User		Sign into My DRC Waste

Once you have booked a service, households can place up to one box-trailer (equivalent to 2m3) of bulky rubbish on the kerbside for collection. Terms and conditions of use, accepted and prohibited items and answers to frequently asked questions are listed below.

Accepted and Prohibited Items

Accepted Items

Whitegoods eg dryers, washing machines, fridges, freezers, air conditioners and dishwashers
Furniture eg lounges, chairs, tables
Appliances and electronics eg toaster, blender, heater and batteries, light bulbs, power cords
Toys and sporting goods eg bicycles
Scrap metal eg BBQ’s
Mattresses - two (2) per booking
Tyres - four (4) car/4wd/motorcycle tyres per booking
Flooring eg carpet, rugs and linoleum
Green waste - must be bundled together. Includes tree branches under 100mm thickness

Prohibited Items

Household rubbish and recyclables
Domestic or perishable garbage (including nappies)
Smashed glass, windows, or mirrors
Loose garden waste, lawn clippings, tree stumps, rocks, or soil, etc
Tree branches over 100mm thickness
Asbestos, fibro sheets or planks
Building and construction waste (concrete, bricks, tiles, stone, plasterboard, bricks and soil)
Bean bags and other items containing polystyrene balls
Motor vehicle parts, car bodies, large engine blocks including car transmission fluid or oil
Hazardous waste including paint, chemicals, solvents, batteries, oils, gas bottles, smoke detectors, and fire extinguishers
Commercial waste
All items that can’t be safely and reasonably handled. Individual items should not exceed 30kgs

Terms and Conditions of Use

Multiple trucks are used to collect your waste and may arrive at different times across your scheduled pick up. Please note that these conditions of use and additional terms and conditions may change without notice.

Conditions of Use

Your bulky rubbish MUST be placed out for collection the Sunday prior to your selected and approved booking date.
Any waste that is ineligible for collection will NOT be collected and will remain the responsibility of the resident.
There is a limit of the equivalent of two (2) cubic metres (2m3) per residence.
Individual items must not weigh greater than 30kg.
Items must be under 2m in length and height.
Items will not be collected from inside the fence line of the property.
Batteries, paint, chemicals, poisons, oil and other hazardous household items will NOT be collected.
Please segregate rubbish for collection into categories; metals, green waste, e-waste, and general rubbish.
Loose garbage needs to be contained to be eligible for collection through bulky rubbish.
Building waste will NOT be collected.
Commercial properties are NOT eligible for this service.
Truck and tractor tyres will NOT be collected.
No more than 2 mattresses will be collected per residence.
No more than 4 passenger or light 4WD tyres will be collected per residence.
Rural zone: Place bulky rubbish next to where you normally position your wheelie bins for collection.
Urban zones: Place bulky rubbish on the footpath, making sure it does not obstruct people using the footpath.

Additional Terms and Conditions

Owners of rental properties and their authorised agents are not eligible to book the Bulky Rubbish Collection. The service must be booked by tenants, as they have access to the required MY DRC Waste portal. Any applications received from property owners will be declined.
Residents of surrounding towns and villages (including Ballimore, Toongi, Eumungerie, Mogriguy, Elong Elong, Euchareena, Mumbil, and Stuart Town) will need to request a service through the portal. The Waste Team will contact residents with an approved collection date. This is because our contractor requires a minimum number of bookings in the area to complete the service.
If we are unable to complete your confirmed booking date due to unforeseen circumstances (ie; weather or breakdowns), you will be contacted to reschedule your booking at a mutually convenient date and time based on availability in the service schedule.
Staff will photograph items presented for collection upon arriving, and they will photograph the site once collection has been completed.
By booking this service, you agree that any additional items added to your collection by other people, even if they are not eligible for collection, are your responsibility. It is not the Council's responsibility to monitor, police, or remove these items. Any expenses incurred for the removal of waste not collected will be the responsibility of the person who booked the service.
If you cancel a service at least 5 business days before your scheduled collection, Council will reinstate your waste voucher.
Failure to notify Council via phone at least 5 business days before the scheduled collection will result in the voucher not being reinstated.
If a resident fails to present their materials for collection on the scheduled day, Council will not replace the waste voucher or reschedule the collection.

FAQs - How and where do I present my bulky rubbish for collection?

When presenting your waste for collection, you must:

Place your bulky waste on the nature strip where you normally place your wheelie bins on the Sunday prior to your confirmed schedule pick up date.
Ensure that your waste does not obstruct or endanger pedestrians or traffic.

Conditions of service include:

Keep your waste under the load limit of (2) cubic metres (approx. a small box trailer load)
Individual items must not weigh greater than 30kg
Items must be under 2m in length and height
Items will not be collected from inside the fence line of the property

Please note, multiple trucks are used to collect your waste and may arrive at different times across your scheduled pick up.

FAQS - What happens if the bulky rubbish collection for my residence has already been used?

You may still be eligible for other Council programs or facility charges, find out more at Residential Rubbish Overview.

FAQS - How much does it cost to visit a waste facility if I have already used my collection?

View Council's Fees and Charges document at Integrated Planning and Reporting, which shows all costs that can be charged at our waste facilities.

FAQS - My residence is new, or new to me, do I get a bulky rubbish collection?

To be eligible for a bulky rubbish collection, households must have established domestic waste services before 1 July 2024. If your home was built or purchased after this date, please contact Council on 02 6801 4000 to confirm your eligibility.

If you are renting a property or your home has been newly purchased after 1 July 2024, the bulky rubbish collection for your residence may already have been claimed. You can check the My DRC Waste system to see if a collection allocation remains available.

If you are a tenant, please ensure you use your legal name when applying for a My DRC Waste account. This will help minimise potential issues during the approval process with your real estate agent or landlord.

FAQS - What if I own a number of properties in the LGA?

We want to ensure every household has the chance to keep their property clean and presentable, this means you won't be eligible to claim for residences you own but do not reside in.

FAQs - I'm having trouble creating an account or pre-booking my service.

If you require assistance please contact us on 02 6801 4000, or visit our Dubbo or Wellington Customer Experience Centres. You can also get in touch with our team using the live chat feature in the bottom-right on your screen, it will be green when our team is available but if it is grey you can still leave a message and we will get back in touch with you.

If you are renting, please ensure you use your legal name when applying for a My DRC Waste account. This will minimise risk of issue throughout the approval process by your real estate agent or property manager.

FAQs - Can I cancel my pre-booked service?

In advance of a booking date, you can cancel your booking by contact our Customer Experience team on 02 6801 4000.

Last Edited: 25 Sep 2024